OM orders are made to order products, and production begins after the order is placed. Please make sure you fully understand this before placing your order. Once production has started, refund requests may not be accepted due to the nature of custom work, and future orders may be restricted. We kindly ask for your understanding. For production timelines and shipping details, please refer to the Guide. For this order batch, shipping inquiries will only be accepted if your package has not arrived by May 31. We would appreciate it if you refrain from contacting us about shipping before this date. All orders are being processed and shipped as quickly as possible in sequence. Please also note that orders shipped to military base addresses cannot be delivered and will be returned. If you would like a product that is not listed in the options, please request it as a custom order. Additional costs will apply. Changes to options after placing an order may cause delays or shipping issues, so please make sure to review your selected options carefully before completing your purchase. Thank you always for your support. We will do our best to complete your order with the highest level of care.