OM orders are made-to-order products, meaning production begins after the order is placed. Please make sure you fully understand this before placing your order. If a refund is requested after production has started, it undermines the trust behind custom work. As a result, future orders may be restricted. We ask for your understanding. For production timelines and shipping-related notes, please refer to the Guide. For this order batch, shipping inquiries will only be accepted if your package has not arrived by May 1st. Please refrain from contacting us about shipping before this date. All orders are currently being processed and shipped as quickly as possible, in sequence. Additionally, please note that orders shipped to military base addresses will not be delivered and will be returned. Thank you always for your support. We will do our best to complete your order with the highest level of care.